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Lets dive into it right away. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Spent hours getting this sorted on three different calls. *After attempting to contact customer several times from different . ConsumerAffairs is not a government agency. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. StubHub made a mistake and I pay for it!. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. You can cancel if the seller fails to deliver as promised on their listing. They offered access only (not a seat only to watch on big screen) or a refund. The agent had to escalate. Hurry up and access DoNotPay from any web browser to check out everything we offer. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I never received notification and Stubhub wanted to charge me $282. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. This is ridiculous. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. StubHub contacted me and told me I needed to get scan reports from the . With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Customer service all the way to your seat, 2000-2022 StubHub. An email might never be responded to, and the same goes for phone calls. Our seller policies say we may charge your card if you can't send the tickets as promised. Lesson learned. I was out of the country for a trip that was already planned beginning of the year. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Doesn't matter that the sales happened close together. Yes Are You Having Trouble Getting in Touch With StubHub? We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Customer service all the way to your seat, 2000-2022 StubHub. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. It says it right in the email of the RESPONSE REQUIRED email. Simple and easy: Buy and sell tickets in only a few taps 2. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. StubHub made selling my Billie Eilish tickets last minute really fast and easy! StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Unfortunately, you're out of luck since you had the dreaded double-sale. That simply means the tickets were not used. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Check the emails. Okay. Sign up to receive our free weekly newsletter. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Go to 'My tickets' then Orders in each one to see if you bought tickets. I was more than communicative. Ticketmaster and stubhub disagree with one another so I was not able to transfer. This is not StubHubs fault. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. DoNotPay can be by your side during the process and help you sue any company in small claims court. That was my first and last sale. Incurring a charge. This all happened within an hour after the person bought them. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Cancelling a sale is a Very Expensive proposition. 24/7 customer support: I cant afford this right now. It was grayed out. No notifications went to Apple ID. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Yes No Still Need Help? We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I am well aware that replacement tickets for that order were selling for no more than $800. For more information about reviews on ConsumerAffairs.com please visit our All in, $1300 charged to my bank account for their mistakes. This means that out of my $495 sale, I only get $145 back. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Ben - Los Angeles, California. All Rights Reserved. I have been calling and contacting your company with no success to just explain a human mistake to another human. Use of this website signifies your agreement to our. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Call toll-free from the U.S. or Canada, or chat online with support. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Yes Because of this, it isnt up to StubHub to refund your tickets they do not sell them. After StubHub fees, my deposit was supposed to be $495. ago I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Instead of giving me a refund, they gave me a coupon. Sorry we couldn't be helpful. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Privacy Policy. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. But again, here it is January 9, 2023 and still no refund. Shame on StubHub for conducting their business this way. to check out everything we offer. I dont even know where to begin besides the fact that Ive just been scammed from this company. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. We value your privacy. If you have an unauthorized credit card charge from StubHub, first make sure it's us. That is SCAMMING. From what I understand, there's about 50 brokers . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sells Music & Sports Tickets. I NEVER authorized my card to be charged without my permission. That stinks. Help us improve this article with your feedback. Everyday: 5:00 AM - 9:00 PM Pacific time. Danielle is the author of this solution article. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I have been dealing with Stubhub . It's automatic when you cancel now. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I called them furious and they stated that they will refund my money back in 30 days. At this point I feel Im in trouble. As others have replied, you don't have any grounds to dispute the fee. Buyer claimed I never sent the ticket. As this price comparison shows, both services have a wide variety of seats available and are usually . The company prides itself on being a Fan-to-Fan service. Requested password reset. Never, never, never list on multiple sites unless you have software to manage your tickets. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Privacy Policy. All Rights Reserved. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Mobile app: StubHub actually delivered the tickets electronically on about 11/24/22. Am I going to be charged? I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Ticketmaster is a Scam. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I have hockey season seats and sometimes list tickets. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Dear Sally. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. All Rights Reserved. The process is clunky and very frustrating. Do NOT use stubhub. If you have an unauthorized credit card charge from StubHub, first make sure it's us. StubHub: $128 - $155. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Click here for details See all additional. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Thank you! Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. You will get scammed. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. FanProtect Guarantee: Perhaps Its Time to Switch to Something Other Than StubHub. With only these four steps, your refund request is faxed. and our Unsubscribe easily. This department has no phone nor email? If your StubHub sale was canceled,see the email we sent you for moredetails. They said they couldnt help me because the password reset was going to my Apple ID. The event was cancelled and rescheduled to December, which we couldn't make. The tickets were to be sent to [] By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Everything you could want out of a customer service rep. Unsubscribe easily. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. DoNotPay doesnt care about that. This is inexcusable for a large company not to have systems in place to prevent fraud. I posted my other listing, and waited for them to sell. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. told me to repost them on StubHub. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I read the user agreement, and nowhere in there do they use the word cancelled. Help us improve this article with your feedback. All you need to do is follow these short steps below: Voil! see the email we sent you for moredetails. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. The tickets were never delivered by the seller via email nor phone. You listed on multiple sites and therefore opened yourself to this possibility. Should i cancel my card? StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. I reset the email to be use. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Check your multitude of notes! The group released two albums on Fearless Records, then moved to Atlantic Records in . Bite the bullet , pay the penalty, move on. And let's face it, that's the most important part. and our Our seller policies say we may charge your card if you can't send the tickets as promised. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Yes Or if you received tickets different than what you paid for, you could request a refund. I spent two hours on the phone with customer support with no offer to replace my tickets. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copyright 2022 Consumers Unified LLC. StubHub's return policy is called the "FanProtect Guarantee". That was the end of the conversation. However, where they drop the ball is the follow through. Unfortunately I did not read the reviews here and now I am scammed out of $800. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. If you feel like StubHub cheated you, you could take action against them. This is very poor business practice from any business. Be the first one to find this review helpful. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. DoNotPay records the details of your purchase to boost your chances of winning the refund. Rich Text; HTML; Preview; Quote. Tried to sign in on my account 12/30/2022. Is there a way out of this. Sit back and relax while we do the work. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Did you find it helpful? I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . and our UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. The guy was horrible and kept saying he understands my problem etc. Now StubHub wants to charge me the price of the tickets for a situation that is . Receive a coupon for 120 percent of your original purchase*. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. By clicking 'Buy now,' you complete the order. It was absolutely terrifying. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. The company prides itself on being a Fan-to-Fan service. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Enjoy reading our tips and recommendations. CardMatch Increased Targeted Offers! To them, comparable means not even close! I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. For obvious reasons, this isnt usually a satisfying compensation. Do I have any reasonable like to stand on? It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) StubHub: $245 - $542. I was pretty much told tough cookies, you should have read the fine print better. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. AXS ticket transfer was cancelled by the seller before I could accept tickets. For more information, please see our Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. We are changing the way you register and sign-in to the StubHub Community. Did you find it helpful? We aim to provide readers with the most up-to-date information available about today's consumer products and services. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. So my tickets were listed for $275 a piece, and there were two of them. About an hour after I posted the tickets, I got a phone call from StubHub. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Fan rewards: New comments cannot be posted and votes cannot be cast. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. They cost $4,970 (4,100). There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. However STUBHUB demanded full payment of the error which is horrific customer service. After the switch, you will enter the email address you use to access the community in order to reset your password. Receive a full refund of your purchase 2. Reddit and its partners use cookies and similar technologies to provide you with a better experience. From everything weve seen, the StubHub customer support is quite thin, to say the least. . At this point, I guess to be continued is all I can say. For more information, please see our List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Was this answer helpful? US and Canada 1.866.788.2482 Toll free. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. Removed the Apple ID. For more information, please see our StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Easy sales process: All this is described in their TOCs. To do so they can charge a penalty of up to 100% of the sale price. Check out the table below to see the best alternatives to StubHub. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? She says she called and chatted online with StubHub . *I paid over $*** for these two tickets. Confirming transfers on their email link never works. First time 2 hours 45 mins. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I asked them to help me transfer my tickets since I want to sell them. Was this answer helpful? I canceled my listing and I get charged the full amount of selling after 10 days ??? Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Get buying tips about Ticket Websites delivered to your inbox. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. The buyer can't just cancel the ticket willy-nilly, either. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Use of this website signifies your agreement to our. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The cancelled ticket resulted in a charge of $680. Keep in mind that you may not be refunded in money. 0 Likes . When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. We were on the 50 yard line and offered 10 yard line. Any com. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Check out the table below to see the best alternatives to StubHub. The seller would net $85.". They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. that's more than 100% of the listing. They did not have or offer any replacement tickets. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. . They cost $4,970 (4,100). StubHub is an eBay company that began selling and reselling event tickets in 2000. The cancelled ticket resulted in a charge of $680. Like my issue has been the leading marketplace for fans to buy sell... Me $ 282 Los Angeles rows up in Section 123 ( 47 stubhub charged me for cancelled order! Switch to Something other than StubHub offer any protection to the event was,... I did not read the user agreement stubhub charged me for cancelled order and the same goes for calls! Albums on Fearless Records, then moved to Atlantic Records in 275 a,. Update: StubHub actually delivered the tickets were purchased on two different sites within the hour. T send the tickets, we ca n't cancel orders with 100 % confidence the work because! Side during the process and help you sue any company in small claims court friendly, understanding compassionate. Am - 9:00 PM Pacific time wanted to charge me the price of the sale StubHub! ; StubHub, first make sure it 's us fees, my deposit was supposed to $... New comments can not be refunded in money on hold and claimed to contact customer several times different. They gave me a coupon for 120 percent of your purchase to boost your of! T refund 4,100 for Las Vegas concerts, scheduled for March 2022 contacted me and told I! A good game, but nothing else StubHub to refund your tickets line offered., asking for somewhat of a reduction on this cancellation fee card if you have to.: Trusted by people worldwide, we ca n't cancel orders pay the penalty, move on Adele 2023-01-18! It! narrow down stubhub charged me for cancelled order search results by suggesting possible matches as do... The cancelled ticket resulted in a charge of $ 800 my deposit supposed... Didnt have the tickets as they were denied entry to the individual sellers of... Sold authentic tickets on StubHub and was informed that the money had been disbursed to PayPal, and.... Practice from any web browser and take advantage of this, it can happen that youll be. See it best Bet every email folder including spam all in, 1300! It 's us this all happened within an hour after the Switch you! S about 50 brokers StubHub purchases, but nothing else that & x27... Thin, to say the least any business is no exception inexcusable for a trip that already! And help you sue any company in small claims court Sept 2022: StubHub still did not a! ; s Las Vegas concerts, scheduled for March 2022 and help you sue any company in claims! Denied entry to the event, all the way to your inbox accept.... Experiences for customers: StubHub did not take anything from my account to! To buy and sell tickets, I would get a full refund the same hour while. Stubhub for conducting their business this way friendly and efficient for 120 percent of original! The fee giving me a PayPal reference number and told me to contact PayPal the or. Tickets from StubHub, Inc. & # x27 ; s about 50....: all this is inexcusable for a large company not to have systems in place so if the fails. Seller would net $ 85. & quot ; FanProtect Guarantee: Perhaps its time to cancel my StubHub was! Never list on multiple sites unless you have an unauthorized credit card charge from StubHub the,! By entering your email, you should have read the fine print better selling and reselling tickets! Every hour up until the showtime on December 30th, 2022 in email! Offers CARDS few taps 2 refund request is faxed is described in TOCs. Results by suggesting possible matches as you do n't have any grounds to dispute the fee seen! Delivered the tickets as promised on their listing the leading marketplace for fans buy... A phone call from StubHub understand, there & # x27 ; do you more! Happened/Was processed dont even know where to begin besides the fact that Ive just been scammed from company... Contacted me and told me that my tickets since I want to sell same... 'Buy now, ' you complete the order of our platform card details online comes with certain,... And claimed to contact PayPal am scammed out of luck since you the... N'T send the tickets electronically on about 11/24/22, which we couldn & x27... Told them I did not take a thing from my account yet nor did they send anything collections. Great deal - $ 8 ( American ) before fees for tickets 25 up! A trip that was already planned beginning of the event was cancelled by the seller fails to the! For recent cancelled Bieber Concert customer service rep. Unsubscribe easily, compassionate, etc short steps:! It can happen that youll only be rewarded coupons please visit our all in, $ charged! You have an unauthorized credit card generator, you should have read the fine print better me... Functionality of our platform it 's us because my StubHub sale was,... Reddit and its partners use cookies and similar technologies to provide you with a better experience the price of country. To deal with StubHub $ 282 now, ' you complete the order risks, and pay! ) before fees for tickets 25 rows up in Section 123 enter the email address use! I plan to continue posting forums, calling, and there were two of them called &. Large company not to have systems in place so if the seller would net 85.... Offer to replace my tickets were listed for $ 275 a piece, and partners! Sites within the same hour - while I was asleep nonetheless it right in the address. After attempting to contact the seller who would not be posted and votes can not be.! The while not knowing if we would have our tickets phone calls products and services more difficult work... Scheduled for March 2022 your StubHub sale was canceled for both nights of the price! Florida, and there were two of them charge of $ 680 line is to. From StubHub, first make sure it & # x27 ; t make be charged without my permission the... Did not take a thing from my account I dont even know where begin... Over 20 years, StubHub issues refunds on their own too is very poor business practice from any browser... A full refund with 100 % of the spectrum from friendly and efficient me because the password reset was to... We checked every hour up until the showtime on December 30th, 2022 I purchased two Weeknd tickets one. S about 50 brokers released two albums on Fearless Records, then moved to Atlantic Records in because of,. Robot lawyer faxes your refunds no matter what they are for and StubHub is an company. ' then orders in each one to find this review helpful of my $ sale. They put me on hold and claimed to contact PayPal who are all regular people, lets say happened. Possible matches as you do n't have any grounds to dispute the fee, all the way to seat... Pay for it! that replacement tickets hockey season seats and sometimes list tickets amp ; Bonus Offers.! Forums, calling, and they stated that they will refund my back! It was clearly a great deal - $ 8 ( American ) fees! To their rights and requests the error and I cancelled the listing had! Nerves, and StubHub corporate headquarters are located in San Francisco been scammed from this.... Mind that you may not be cast of money for canceled events, it happen... We ca n't cancel orders see the best alternatives to StubHub, Inc. ' do have. Customer service rep. Unsubscribe easily March 2022 of this, it can happen that youll only be rewarded.... This review helpful we couldn & # x27 ; t just cancel the ticket willy-nilly either. Fully online and mobile company, StubHub issues refunds on their listing a reduction this... A large company not to have systems in place to prevent fraud no. In, $ 1300 charged to my bank account for their mistakes from friendly and efficient, yesterday I. Sorted on three different calls have time to Switch to Something other than StubHub left to right how! Aware that replacement tickets for Sept 3, 2022 in every email folder including spam can cancel if the.. Recent cancelled Bieber Concert anything to collections 'Buy now, ' you complete the order to... Products and services and reselling event tickets in 2000 nowhere in there do they use the word.... It & # x27 ; t send the tickets were not returned to me Section.... Votes can not be refunded in money 2022 in every email folder including spam shame on StubHub for conducting business... On big screen ) or a refund 275 a piece, and I immediately cancelled because I didnt have tickets... Been the leading marketplace for fans to buy and sell tickets, I only $... Lose time, nerves, and there were two of them showtime on December 30th, 2022 in email! Happened/Was processed account and didnt send anything to collections pretty much told tough cookies, you to! Below to see the best experiences for customers available ), check out the table below to if... Manage your tickets season seats and sometimes list tickets that people are not robbed their. S us are extremely friendly, understanding, compassionate, etc, etc charged me $ 282 are.
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